raa8 is committed to protecting the privacy and personal data of all players. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and the rights available to you as a data subject.
This Privacy Policy ("Policy") sets out the data processing practices of raa8 ("raa8", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at raa8.cam ("the Platform"). This Policy applies to all personal data collected from individuals ("Players", "Users", "you") who access, register on, or otherwise interact with the raa8 Platform.
raa8 operates as a data controller in respect of the personal data it collects directly from Players. raa8 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection standards and the requirements of its international operating licence.
By registering an account on raa8.cam or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the Platform.
This Policy is written in plain English to ensure it is accessible and clearly understood. If any provision in this Policy is unclear, please contact our support team at [email protected] for clarification before proceeding.
For the purposes of this Privacy Policy, the following definitions apply:
raa8 collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories and specific data points we collect are as follows:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, residential address | Account management, customer support, regulatory correspondence |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records denominated in MYR | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Platform security, fraud detection, technical optimisation |
| Usage Data | Login history, games played, wagers placed, session duration, bonus activity | Account management, responsible gambling monitoring, dispute resolution |
| Communication Data | Live chat transcripts, email correspondence, support ticket history | Customer support, complaint resolution, quality assurance |
| KYC Documents | Copies of identification documents (e.g., MyKad, passport), proof of address, source-of-funds documentation | Identity verification, AML compliance, regulatory obligation |
raa8 collects only the minimum personal data necessary for the specific purposes outlined above. We do not collect data beyond what is required for the lawful operation of the Platform and compliance with applicable regulatory obligations.
raa8 collects personal data through the following channels and methods:
raa8 processes your personal data for the following specific purposes:
raa8 processes personal data on the following lawful bases, depending on the nature of the processing activity:
raa8 does not sell, rent, or trade personal data to third parties for commercial purposes. Personal data may be disclosed to third parties only in the following circumstances:
raa8 will never proactively share your personal data with the Malaysian government, Bank Negara Malaysia, or any other Malaysian regulatory body unless legally compelled to do so by a validly issued court order or equivalent legal instrument. raa8 will notify affected Players of any such compelled disclosure to the extent permitted by law.
All financial transactions on the raa8 Platform are processed through certified payment service providers. raa8 does not store full payment card numbers, bank account credentials, or e-wallet login credentials on its own servers. Payment credentials are handled exclusively by the respective payment processor in accordance with applicable financial data security standards.
When you make a deposit or withdrawal using Malaysian payment methods — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, or Public Bank — your banking credentials are entered directly into the relevant bank or payment provider's secure environment. raa8 receives only a transaction confirmation token and the resulting transaction record.
For cryptocurrency transactions (BTC, ETH, USDT), raa8 records the wallet address used and the transaction hash for audit and AML compliance purposes. Cryptocurrency transactions are irreversible by nature and raa8 is not responsible for any losses arising from incorrect wallet addresses provided by the Player.
Transaction records, including deposit and withdrawal history denominated in MYR, are retained in accordance with raa8's data retention policy set out in Section 10 of this Policy.
raa8 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. raa8 does not use third-party advertising networks or sell cookie data to external advertising platforms.
raa8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders it incapable of identifying any individual.
raa8 implements a comprehensive suite of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
Subject to applicable data protection law and the limitations imposed by raa8's legal and regulatory obligations, Players have the following rights in respect of their personal data:
To exercise any of the above rights, please submit a written request to [email protected]. raa8 will acknowledge your request within five (5) business days and endeavour to respond substantively within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
raa8 may be required to verify your identity before processing a data subject rights request, to ensure that personal data is not disclosed to or altered by an unauthorised party. Identity verification may include requesting a copy of a government-issued identification document.
The raa8 Platform is strictly intended for individuals aged 21 years and above. raa8 does not knowingly collect personal data from minors or from individuals under the age of 21. Account registration requires affirmative confirmation of age, and raa8 reserves the right to require documentary age verification at any time.
If raa8 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage individual will be returned via the original payment method after deducting any administrative costs incurred.
If you are a parent or guardian and believe that your child or a minor under your care has created an account on raa8.cam, please contact us immediately at [email protected]. We will treat such reports as a high priority and take immediate action.
raa8 operates internationally and may process personal data in jurisdictions outside of Malaysia. Where personal data is transferred to servers or processors located outside Malaysia, raa8 takes appropriate safeguards to ensure that such transfers are conducted in a manner consistent with applicable data protection standards.
Safeguards employed by raa8 for international data transfers include:
By using the raa8 Platform, you acknowledge that your personal data may be transferred to, stored, and processed outside of Malaysia for the purposes described in this Privacy Policy. raa8 takes all reasonable steps to ensure that any such transfers do not compromise the security or integrity of your personal data.
raa8 reserves the right to amend or update this Privacy Policy at any time, including to reflect changes in applicable data protection law, regulatory requirements, or raa8's data processing practices. Material changes to this Policy will be communicated to Players via a prominent notice on the Platform or by email to the address registered on the Player's account.
The version of this Policy displayed on raa8.cam at any given time constitutes the current, operative version. Players are encouraged to review this Policy periodically to remain informed of how raa8 processes their personal data. The date of the most recent update is stated at the top of this Policy.
Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any material change to this Policy, you should cease using the Platform and may request account closure in accordance with the process described in raa8's Terms & Conditions.
For all enquiries relating to this Privacy Policy, including data subject rights requests, questions about data processing, or concerns about how raa8 handles your personal data, please contact our Data Support team using the following channels:
Formal data protection complaints should be submitted in writing via email. raa8 will acknowledge formal complaints within 48 hours and aims to resolve them within 30 business days. If you are not satisfied with raa8's response to your complaint, you may have the right to escalate the matter to a supervisory authority in the jurisdiction in which raa8 holds its operating licence.
When submitting a data rights request or formal privacy complaint, please include your registered email address, account username, and a clear description of your request or concern. This helps us process your request accurately and without unnecessary delay.
Privacy is not a box-ticking exercise for raa8. These are the concrete measures we apply every day to protect the personal data of our Malaysian players.
All data transmitted between your device and raa8.cam is encrypted with 256-bit SSL — the same standard used by Maybank2u and CIMB Clicks for online banking. Your data is never transmitted in plain text.
raa8 does not sell, rent or trade personal data to any third party for commercial purposes. Your data is used only to operate your account, process payments and comply with our regulatory obligations.
All KYC documents are processed by certified third-party verification services and stored in encrypted form. Age verification (21+) is mandatory before any withdrawal is processed.
Access, rectification, erasure, portability, objection — all data rights requests are handled by our support team within 30 days. Submit requests to [email protected] at any time.
raa8 does not store bank account credentials, Maybank/CIMB login details, or e-wallet passwords. Payment credentials are entered directly into the payment provider's secure environment — raa8 receives only a transaction token.
The raa8 Platform undergoes regular independent security assessments and penetration testing. We maintain documented incident response procedures and will notify affected players in the event of a material data breach.
Our support team handles all privacy enquiries, data access requests, and account data questions — 24 hours a day, 7 days a week. You can also review our full Terms & Conditions for the complete legal framework governing your account.
For players aged 21 and above only. raa8 operates under international licensing. Play responsibly.